SSC Toolbox Social Source Commons Blog

Nonprofit Tech, Tools and Social Media

A program of Aspiration 
Aspiration 

Text Messaging for Grassroots Community Organizinggucn1ytvzu1iooq6buasj1a4fjmo8qwfText Messaging for Grassroots Community Organizing

(English → Français) View original
Translators:
Text messaging is more accessible than ever and can be a powerful tool in direct community organizing.4pfpsyfp0vx8xaaw5ozysgp63x6t9qt4



Text messaging can have a huge impact on movements by enabling always-ready access to information

Is Text Messaging Right for Your Work?szhmhv54424ygt43syu6q1937ivqmi54

Short Message Service (SMS) can be an effective method for communicating and interacting with a relatively large audience of supporters in a direct and engaging way. Despite their reputation for being exclusively the domain of large-scale fundraising – or even Stupid, Pointless, and Annoying Messages (SPAM) – mass text messaging services have great potential to be used in grassroots community organizing in a way that can greatly benefit your mission (and your community) in the long run.8kbainnq6i0gzie23txo7xzv7jap0bmy

Text messaging technology is old, simple, and cheap enough for it to have become by far the most widely adopted form of electronic communication, even in rural regions without internet connectivity. Even where coverage is too spotty for a phone call, a text message will always come through as soon as coverage becomes available. a0z4713z1d25emez9gp1m0l483hoswytBecause it requires only the most basic infrastructure, SMS is often the tool of choice for low-capacity and community-organized projects such as citizen reporting and journalism, connecting people with doctors and educators, allowing lending and payments over long distances, and providing farmers with agricultural price updates.4vgpz6s29bh1xu8y1ctm8pg2a3azpykj

Just a few use-cases:np802j31mybyotlji61j5ubw1f381zje

     Harassment reporting and mapw5l7e2fbszgr5m48apvii3jfirti1txo

     FrontlineSMS Projects: Legal advice, mobile payments, educationskpkcyhfedlil1dy09xbvgau93ohl7r3

     Mobile Clinic communicationsc0ta1o4qlbwo5u2jdhpzwmvtavzttotv

     Hurricane Sandy Relief: Occupy SMS connects aid with those in needagrjuo4klcl3vaft4rowp3jifischcxi

     Text Messaging boosts farmer incomes in India8wpa55lv3vrh3p9kw05b0ko61mjungzl



Why Text Messaging Is More Powerful Than You May Think6t5kh436lexebn4co9m8b1tv6rtdb4l8

Text messages are great for communicating with people on a closer and more informal level than is possible through e-mail or even a phone call, and it is far easier to actually engage your audience. Unlike most other forms of communication, text messaging is:xxzofndwz8k08zz7kz7tge2tvxoiamfy
  1. Intimate/Direct5jctdon4vl83nsu1h8bwmst8jlj59na5

Unlike e-mail, where many people delete far more messages than they read, most people still read every text message they receive and keep the ones they need for later reference. Specifying distinct command words that your SMS service will recognize also makes it simple for recipients to reply as soon they receive a message (or later) if they are interested.3zsko5nxv4e0dqpt8zstf9yfo8t6xtwr

  1. Immediateh6tdoykcywjfeik8hg69ib0imfy3c1nj

At a maximum of 160 characters per message, messages are small enough to be received a few seconds after they are sent.fmr50gkoyxpu4gfirp66bt6692r5i69o

  1. Always on, Everywhereop4ryhcdurdf19au5xrqg6w3xql9z6ld

People who have a cell phone often carry it with them at all times, meaning they can be out and moving and still receive, read, and even respond to your message.wbgdvim384i1y3n7j5ub415jldfvy7xk

  1. Accessiblehc3b999mfk6ash005553dq4di118jkfr

This applies both to the users/community members/constituents who subscribe to your messages, and to the experience of you and your organization. In the United States, 91% of adults carry a cell phone capable of text messaging. On top of that, it is cost effective to both send and receive text messages.dy9vbm7m5fwc44u55heozx31l3513h07




All services can be set up to use rule-based logic, where it checks to see if conditions are true or false, then determine an action based on that.

Text Messaging Services — The ‘Brains’ Behind the Operation95b6bx41q71snepjdyal2zm4jstzh69g

Clearly it’s not possible to text message every one of your contacts individually, let alone read and process all of the responses you receive, and group messages pose obvious privacy issues and require trust that no member is going to spam the rest of the participants (because you gave them their phone numbers).2z1q2mznjt7u9vjrbyynfrh5vea6q5xj

So, what can you do, then?0xzivlzg1tv9zbdj2px2p8ltiij6v90m

There are countless tools that fall under the category of ‘SMS Services’. (Short Message Service Service — like ATM Machine, or PIN Number— is kind of redundant.) Each tool has the same set of core functions:3xngrdmy8s1iboru678tyfknfomjhm0b

  • Send/receive messages48vfug6l0gosff4spef3gowu5dj9r0mm
  • Manage contacts and groups of contacts403ewjp7rma1i4z7ql4cge70b2yg1v7v
  • Set up rules for how the service reacts to keywords and messages5scez4ru1bfb5vw5saumz62q2sfqcsv8

The main differences between tools are that they vary heavily in:jhw7iypsnlk965rji99j2r4siik6r0n0

  • What is required to run it,jrm6k18xxspisv5hkzgblizzqp0xkert
  • Where it actually runs (both the service’s ‘thinking’—which can be a smartphone, a personal computer, or ‘cloud’ server— and its texting ability—which can be any phone [with cell service], a GSM modem, or ‘cloud’ server),fyohlcnu02cyb51daxcq6li2ow6uy403
  • Cost of messages and the service itself,n20ljdxkdeij8zwq7oxcuyr0ck0zfncs
  • Set-up (time and energy), andtygrormecimny5s7k3ggafwuctr158do
  • Scale.zpi6cocsy7tvz6mw6vb68hyqfwfxhzp7

While we won’t be addressing any specific tools here, at the end of this post we’ve included the set of tools we have tested and used in projects.k85lqxzt5nz4s2z7rdlxyow2uj0r1b6c



Use Responsiblylivlb01xxclwxacntkb7gf892rg0cqbo

While SMS is possibly the most effective way to reach out to people you are trying to support through your work, if used irresponsibly —which is easy to do without meaning to— you risk alienating your community and supporters (making them former supporters) and can breach into the realm of becoming illegal SPAM. We want to help you avoid doing that and also make sure your supporters feel comfortable participating by maintaining the following:7jjj7rogmarnr6qhf34gp4pkhwjcg2ad
  1. Consent2q2cp3ld7je39ylv4j0vso85fl6sta1m

In order to send multiple messages to a person, you must earn their consent to do so. If you have a list of participants for one of your events and their phone numbers, you are allowed to send out a blanket text message offering instructions TO consent if they choose. If they do not respond, you cannot send them any additional text messages. After consent is earned, it’s always good practice to respond to their consent with clear instructions to withdraw their consent at any time. ojy95xsj65pl7jtlr8zw13041gnt6zmkThis way they won’t feel trapped!pt688ic5yucvtrpjsx7njdvt95lkhw9w

  1. Content, Tone, and Frequency20818cr3j4hsujlfjw33mxeepuq0vlio

Content: It shouldn’t come as a surprise, but people who consent to receive a particular type of information (example: upcoming events) usually only want to receive that type of information. Messages should be as brief as possible to address the major topic of your message. Don’t make them read a whole paragraph! If you are communicating several types of information, you should also provide ways for your audience to opt in to each type.ti6wqe2vk2p02qw07zjtsxlfzek00b6k

Tone: When you’re talking to humans about human things, it’s perfectly appropriate to talk like a human. If you want to ask people if they are planning on attending an upcoming event, ask them like you would normally, but ask for specific responses to communicate ‘yes’, ’no’, or ‘maybe’ so your service can read it and make it useful for you. People feel more comfortable responding to a message when they feel like it comes from a community member rather than a bank!4rkq0nyj0ry8036yfc2i6cclyujlfho9

Frequency: Messages should be consistently spaced and as infrequent as possible to communicate your goals. An even better practice would be to provide a way for your audience to change options for how often they receive your messages, so they know when to expect them.fltt9ut5bv4bnkipddqlk4p5ugitoyfu

  1. Privacyop5x7wlvp8se2ee2slcpq0gl05wyohs2

There are two reasons for maintaining the privacy of your contacts: 1) To protect them by allowing them to respond (relatively) anonymously, and 2) So they do not feel that if they DO opt in, they are going to receive messages from third parties or other contacts.98sv25qdwox5vsqvd3mxyoewwsfa8t98

In some cases, being found to be associated with your cause may put supporters at risk — for example: if your community consists of undocumented workers, you MAY not want their identities known. Additionally, participant-to-participant communication might actually be a legitimate short-term use, if personal information about participants is concealed by your service.po8me3p6w7323p345clcq5j21epseybu

Getting Startedbpd29vc73m9tf3ygquvlhb0dx2smzas0

Questions to consider when choosing a service:jsq67w4xhhwwuftsm2y6m68t47mqyb57
  • Who is my audience? How large?76ncdrbryl102l7a0izb2nenmyvbow6l
  • How do I collect contact information from participants?2dpndkqojvox2vk6qgdq5pf7j5i81leu
  • What do I need the service to do?qqnbiyxjiybjajhnlwwcm6k1jw9arpg8
  • What do different services require or cost?4xo4iruyl8ygbbu1tdar6qm3hkwpnw6h
  • How do I maintain the privacy of participants?47f33ce3dflqfj8hc2i170ytpscggatb
  • Do I need to be able to change the service in real-time?db98jwosq98tcvlt9a34cd68vx62xsn0

Here is my rough guide to help decide which service might be appropriate for your specific use [PDF]

b9pzcvom8awqktx3j1k1nuce0kyl3g94

Resourcesb1xgxgqq0h1i71bjkrssol648awcecdg

Below are the tools I have tried, and my assessments of many of them here [PDF]kns3dh0geu6l4c6wghddbgf1ey8gdcqn

For further reading check out Tactical Tech’s Mobiles-in-a-Box: Tools and Tactics for Mobile Advocacy5oxjr8nzlrucx81p2y5425vua3bsf77b


Creative Commons Attributions: Arrows designed by Tobias Klepp, Share designed by Anand A Nair, Protest designed by Gilad Fried, Cell Phone designed by Alex Hartmann, Cloud Settings designed by Agus Purwanto, Laptop designed by Olivier Guin, Light Bulb designed by Ema Dimitrova, Settings designed by Joe Mortell, Tips designed by Lemon Liu, Thought Bubble designed by Irene Hoffman, Radio Tower designed by Jon Anderson, NFC Phone designed by Andrew Forrester, Comment designed by Icomatic, Iphone designed by Hedie Assadi Joulaee, Signal designed by Alex Fuller.


All other glyphs fall under Public Domain from the Noun Project.
s9jfa6w9cls402ow8dcxbc0256r34ugm

(original) View Français translation
Text messaging is more accessible than ever and can be a powerful tool in direct community organizing.



Text messaging can have a huge impact on movements by enabling always-ready access to information

Is Text Messaging Right for Your Work?

Short Message Service (SMS) can be an effective method for communicating and interacting with a relatively large audience of supporters in a direct and engaging way. Despite their reputation for being exclusively the domain of large-scale fundraising – or even Stupid, Pointless, and Annoying Messages (SPAM) – mass text messaging services have great potential to be used in grassroots community organizing in a way that can greatly benefit your mission (and your community) in the long run.

Text messaging technology is old, simple, and cheap enough for it to have become by far the most widely adopted form of electronic communication, even in rural regions without internet connectivity. Even where coverage is too spotty for a phone call, a text message will always come through as soon as coverage becomes available. Because it requires only the most basic infrastructure, SMS is often the tool of choice for low-capacity and community-organized projects such as citizen reporting and journalism, connecting people with doctors and educators, allowing lending and payments over long distances, and providing farmers with agricultural price updates.

Just a few use-cases:

     Harassment reporting and map

     FrontlineSMS Projects: Legal advice, mobile payments, education

     Mobile Clinic communications

     Hurricane Sandy Relief: Occupy SMS connects aid with those in need

     Text Messaging boosts farmer incomes in India



Why Text Messaging Is More Powerful Than You May Think

Text messages are great for communicating with people on a closer and more informal level than is possible through e-mail or even a phone call, and it is far easier to actually engage your audience. Unlike most other forms of communication, text messaging is:
  1. Intimate/Direct

Unlike e-mail, where many people delete far more messages than they read, most people still read every text message they receive and keep the ones they need for later reference. Specifying distinct command words that your SMS service will recognize also makes it simple for recipients to reply as soon they receive a message (or later) if they are interested.

  1. Immediate

At a maximum of 160 characters per message, messages are small enough to be received a few seconds after they are sent.

  1. Always on, Everywhere

People who have a cell phone often carry it with them at all times, meaning they can be out and moving and still receive, read, and even respond to your message.

  1. Accessible

This applies both to the users/community members/constituents who subscribe to your messages, and to the experience of you and your organization. In the United States, 91% of adults carry a cell phone capable of text messaging. On top of that, it is cost effective to both send and receive text messages.




All services can be set up to use rule-based logic, where it checks to see if conditions are true or false, then determine an action based on that.

Text Messaging Services — The ‘Brains’ Behind the Operation

Clearly it’s not possible to text message every one of your contacts individually, let alone read and process all of the responses you receive, and group messages pose obvious privacy issues and require trust that no member is going to spam the rest of the participants (because you gave them their phone numbers).

So, what can you do, then?

There are countless tools that fall under the category of ‘SMS Services’. (Short Message Service Service — like ATM Machine, or PIN Number— is kind of redundant.) Each tool has the same set of core functions:

  • Send/receive messages
  • Manage contacts and groups of contacts
  • Set up rules for how the service reacts to keywords and messages

The main differences between tools are that they vary heavily in:

  • What is required to run it,
  • Where it actually runs (both the service’s ‘thinking’—which can be a smartphone, a personal computer, or ‘cloud’ server— and its texting ability—which can be any phone [with cell service], a GSM modem, or ‘cloud’ server),
  • Cost of messages and the service itself,
  • Set-up (time and energy), and
  • Scale.

While we won’t be addressing any specific tools here, at the end of this post we’ve included the set of tools we have tested and used in projects.



Use Responsibly

While SMS is possibly the most effective way to reach out to people you are trying to support through your work, if used irresponsibly —which is easy to do without meaning to— you risk alienating your community and supporters (making them former supporters) and can breach into the realm of becoming illegal SPAM. We want to help you avoid doing that and also make sure your supporters feel comfortable participating by maintaining the following:
  1. Consent

In order to send multiple messages to a person, you must earn their consent to do so. If you have a list of participants for one of your events and their phone numbers, you are allowed to send out a blanket text message offering instructions TO consent if they choose. If they do not respond, you cannot send them any additional text messages. After consent is earned, it’s always good practice to respond to their consent with clear instructions to withdraw their consent at any time. This way they won’t feel trapped!

  1. Content, Tone, and Frequency

Content: It shouldn’t come as a surprise, but people who consent to receive a particular type of information (example: upcoming events) usually only want to receive that type of information. Messages should be as brief as possible to address the major topic of your message. Don’t make them read a whole paragraph! If you are communicating several types of information, you should also provide ways for your audience to opt in to each type.

Tone: When you’re talking to humans about human things, it’s perfectly appropriate to talk like a human. If you want to ask people if they are planning on attending an upcoming event, ask them like you would normally, but ask for specific responses to communicate ‘yes’, ’no’, or ‘maybe’ so your service can read it and make it useful for you. People feel more comfortable responding to a message when they feel like it comes from a community member rather than a bank!

Frequency: Messages should be consistently spaced and as infrequent as possible to communicate your goals. An even better practice would be to provide a way for your audience to change options for how often they receive your messages, so they know when to expect them.

  1. Privacy

There are two reasons for maintaining the privacy of your contacts: 1) To protect them by allowing them to respond (relatively) anonymously, and 2) So they do not feel that if they DO opt in, they are going to receive messages from third parties or other contacts.

In some cases, being found to be associated with your cause may put supporters at risk — for example: if your community consists of undocumented workers, you MAY not want their identities known. Additionally, participant-to-participant communication might actually be a legitimate short-term use, if personal information about participants is concealed by your service.

Getting Started

Questions to consider when choosing a service:
  • Who is my audience? How large?
  • How do I collect contact information from participants?
  • What do I need the service to do?
  • What do different services require or cost?
  • How do I maintain the privacy of participants?
  • Do I need to be able to change the service in real-time?

Here is my rough guide to help decide which service might be appropriate for your specific use [PDF]

Resources

Below are the tools I have tried, and my assessments of many of them here [PDF]

For further reading check out Tactical Tech’s Mobiles-in-a-Box: Tools and Tactics for Mobile Advocacy


Creative Commons Attributions: Arrows designed by Tobias Klepp, Share designed by Anand A Nair, Protest designed by Gilad Fried, Cell Phone designed by Alex Hartmann, Cloud Settings designed by Agus Purwanto, Laptop designed by Olivier Guin, Light Bulb designed by Ema Dimitrova, Settings designed by Joe Mortell, Tips designed by Lemon Liu, Thought Bubble designed by Irene Hoffman, Radio Tower designed by Jon Anderson, NFC Phone designed by Andrew Forrester, Comment designed by Icomatic, Iphone designed by Hedie Assadi Joulaee, Signal designed by Alex Fuller.


All other glyphs fall under Public Domain from the Noun Project.



Connect with SSC


RSS Feed  Twitter  Facebook

Aspiration Publications