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Text Messaging for Grassroots Community Organizingi5dufp5t9uu0869un54i6fhaka2jpcrxText Messaging for Grassroots Community Organizing

(English → Deutsch) View original
Translators:
Text messaging is more accessible than ever and can be a powerful tool in direct community organizing.ivdk03x4zo2x70xi87pcn4l9zpcehxpq



Text messaging can have a huge impact on movements by enabling always-ready access to information

Is Text Messaging Right for Your Work?jjqamq0beyrbnl9o18995iu1arqif0no

Short Message Service (SMS) can be an effective method for communicating and interacting with a relatively large audience of supporters in a direct and engaging way. Despite their reputation for being exclusively the domain of large-scale fundraising – or even Stupid, Pointless, and Annoying Messages (SPAM) – mass text messaging services have great potential to be used in grassroots community organizing in a way that can greatly benefit your mission (and your community) in the long run.kpkird3itrzq2p2tdau56xmcmcn4em3o

Text messaging technology is old, simple, and cheap enough for it to have become by far the most widely adopted form of electronic communication, even in rural regions without internet connectivity. Even where coverage is too spotty for a phone call, a text message will always come through as soon as coverage becomes available. blnm9zxczs9l4qb4bq50c1phj7fzo12pBecause it requires only the most basic infrastructure, SMS is often the tool of choice for low-capacity and community-organized projects such as citizen reporting and journalism, connecting people with doctors and educators, allowing lending and payments over long distances, and providing farmers with agricultural price updates.e4sjnqjd68wufmoxw7xrk75afditqdjv

Just a few use-cases:kwcgb69rsxl2g50m10s01tpp1yp8lndw

     Harassment reporting and map03hwtgvvdncunrp3ibcsspehiid5sozj

     FrontlineSMS Projects: Legal advice, mobile payments, educationnfxxzie63h2fqill0kffpva6vmuagzgu

     Mobile Clinic communicationsrl65uodmloeeob1h6mck6vccwcsv3rkk

     Hurricane Sandy Relief: Occupy SMS connects aid with those in needsnc9pr3tx2kue1v24sh2wr9vj4wstrvc

     Text Messaging boosts farmer incomes in Indiafnmyvl7pck283otcjtamx1uds2djhylm



Why Text Messaging Is More Powerful Than You May Thinknlfe86kjnwnz3slsnspgv2cko1ytygpc

Text messages are great for communicating with people on a closer and more informal level than is possible through e-mail or even a phone call, and it is far easier to actually engage your audience. Unlike most other forms of communication, text messaging is:gf6hgdfnf0bk8rfjltvi8u6li4f0pwww
  1. Intimate/Directpjilee7vbdgnnladi1y4e7xj6tanoer3

Unlike e-mail, where many people delete far more messages than they read, most people still read every text message they receive and keep the ones they need for later reference. Specifying distinct command words that your SMS service will recognize also makes it simple for recipients to reply as soon they receive a message (or later) if they are interested.5v3l9x78yhp76vkdj5s5pbibxa11z9ov

  1. Immediatewd1yq00ihfffekvxq78vvbocpbdjmzc9

At a maximum of 160 characters per message, messages are small enough to be received a few seconds after they are sent.dthqkz1czylu50880zqs6tu1vgn3bnye

  1. Always on, Everywhere06xe7cpogk7guompdfqw4ryvc6dm0qgr

People who have a cell phone often carry it with them at all times, meaning they can be out and moving and still receive, read, and even respond to your message.ra9indzvcedjr0hjr5tzrm7s0uq8h8ay

  1. Accessibleenpos96qb0z5zov1m3cl8lcn0lzsptbt

This applies both to the users/community members/constituents who subscribe to your messages, and to the experience of you and your organization. In the United States, 91% of adults carry a cell phone capable of text messaging. On top of that, it is cost effective to both send and receive text messages.59jaqayypvn8e09djbx6dylko9bfoc6j




All services can be set up to use rule-based logic, where it checks to see if conditions are true or false, then determine an action based on that.

Text Messaging Services — The ‘Brains’ Behind the Operation0y3lqlvvsnsofama9ac4g155nghv2kft

Clearly it’s not possible to text message every one of your contacts individually, let alone read and process all of the responses you receive, and group messages pose obvious privacy issues and require trust that no member is going to spam the rest of the participants (because you gave them their phone numbers).9kx76m536zx9u4h45hw7mddka3thj2ri

So, what can you do, then?102kwaz4ui1pnqdnu68nh1t1kvcbncof

There are countless tools that fall under the category of ‘SMS Services’. (Short Message Service Service — like ATM Machine, or PIN Number— is kind of redundant.) Each tool has the same set of core functions:2bs1yvj9m7oysgrledyxib58a3algqt9

  • Send/receive messagesqo8pmqq3latk045k8tg0y9aj9t045btm
  • Manage contacts and groups of contactsqygoous8vzfumc1zsi5sg04qzifcgpxx
  • Set up rules for how the service reacts to keywords and messageseuwctphku32xc1fyngowehakz96e6sga

The main differences between tools are that they vary heavily in:a0xnc0ehfcpvuasude2tyjamefab0h61

  • What is required to run it,xevtzelbegtzkzpu8u3xfzgge61v92px
  • Where it actually runs (both the service’s ‘thinking’—which can be a smartphone, a personal computer, or ‘cloud’ server— and its texting ability—which can be any phone [with cell service], a GSM modem, or ‘cloud’ server),t3xmh7i9hqgw3r28gthc0k01cd7tnag6
  • Cost of messages and the service itself,fi6awz5bbr6sqhd9tnmq8ccfcv70ut8z
  • Set-up (time and energy), and2dmgjdunaubexo9q63mtotz9clyjjvqc
  • Scale.q8j47q209gx0nu5p105ymsn3uuo3rzr8

While we won’t be addressing any specific tools here, at the end of this post we’ve included the set of tools we have tested and used in projects.rja3rcm41nkra2j5lqdp5jhs2k4u2dwk



Use Responsibly48twrn0j3ep6sce1so84p30uzqqrx24s

While SMS is possibly the most effective way to reach out to people you are trying to support through your work, if used irresponsibly —which is easy to do without meaning to— you risk alienating your community and supporters (making them former supporters) and can breach into the realm of becoming illegal SPAM. We want to help you avoid doing that and also make sure your supporters feel comfortable participating by maintaining the following:vuoi8oa9h9daporepwc8dy9s6emef3z0
  1. Consent9fb2s19rqn3c2b3i8qmsho8z8zrq0jkz

In order to send multiple messages to a person, you must earn their consent to do so. If you have a list of participants for one of your events and their phone numbers, you are allowed to send out a blanket text message offering instructions TO consent if they choose. If they do not respond, you cannot send them any additional text messages. After consent is earned, it’s always good practice to respond to their consent with clear instructions to withdraw their consent at any time. shs1fpu190cva9dds4itiofu5d4o2atlThis way they won’t feel trapped!lyfdmdo2y0yt3wrwhturvuutfn51o270

  1. Content, Tone, and Frequency38ocpyq77p3lqmnujij1e4p0nvksiyub

Content: It shouldn’t come as a surprise, but people who consent to receive a particular type of information (example: upcoming events) usually only want to receive that type of information. Messages should be as brief as possible to address the major topic of your message. Don’t make them read a whole paragraph! If you are communicating several types of information, you should also provide ways for your audience to opt in to each type.w2xxgnla1t96clz2zj74rejkigk09xjv

Tone: When you’re talking to humans about human things, it’s perfectly appropriate to talk like a human. If you want to ask people if they are planning on attending an upcoming event, ask them like you would normally, but ask for specific responses to communicate ‘yes’, ’no’, or ‘maybe’ so your service can read it and make it useful for you. People feel more comfortable responding to a message when they feel like it comes from a community member rather than a bank!2cgu4kbpmiged4t9la2c7y3yl18el6ud

Frequency: Messages should be consistently spaced and as infrequent as possible to communicate your goals. An even better practice would be to provide a way for your audience to change options for how often they receive your messages, so they know when to expect them.6vm90tg7tym57i626td3g51siotqo1uk

  1. Privacyo5c9lf0u349ftq1080kdyeezpw9zzfgd

There are two reasons for maintaining the privacy of your contacts: 1) To protect them by allowing them to respond (relatively) anonymously, and 2) So they do not feel that if they DO opt in, they are going to receive messages from third parties or other contacts.f9pvjgakhhwi82fv58og4s5fel44yyu4

In some cases, being found to be associated with your cause may put supporters at risk — for example: if your community consists of undocumented workers, you MAY not want their identities known. Additionally, participant-to-participant communication might actually be a legitimate short-term use, if personal information about participants is concealed by your service.5d1ihhkadukmnwa8jh9js5ev39h9gh7c

Getting Startedon9h2k4x50ov9monlnytawpjayeh8dbm

Questions to consider when choosing a service:bi7npyb94mbhha24ylhf8dvd975ifgth
  • Who is my audience? How large?4zche3nss5ffbwy5m9sc30su1f5d1q8w
  • How do I collect contact information from participants?5r3zh77x2u27fnc3oz0m4a51964mv4dq
  • What do I need the service to do?ypptpcjgqc6m89qlumt2gx2hze3gydqm
  • What do different services require or cost?435zup8s7ys8gfn2plcofepb0nc06yr0
  • How do I maintain the privacy of participants?rg34z3xno1xuoljjkiuavcc5hvkkdjav
  • Do I need to be able to change the service in real-time?55mxzwu2rtkr7vexahq7ywepxkphrrim

Here is my rough guide to help decide which service might be appropriate for your specific use [PDF]

6thnl1fro3r6mh83mjtmzt5ir54lpcym

Resources63p464gvg9dxq63057hcgjh6yt1bz72v

Below are the tools I have tried, and my assessments of many of them here [PDF]kbrx7xdb12jd9hhfvpetkm19fj7swyu6

For further reading check out Tactical Tech’s Mobiles-in-a-Box: Tools and Tactics for Mobile Advocacyiqppievmj2pahwu75yepdl6y16zaklxs


Creative Commons Attributions: Arrows designed by Tobias Klepp, Share designed by Anand A Nair, Protest designed by Gilad Fried, Cell Phone designed by Alex Hartmann, Cloud Settings designed by Agus Purwanto, Laptop designed by Olivier Guin, Light Bulb designed by Ema Dimitrova, Settings designed by Joe Mortell, Tips designed by Lemon Liu, Thought Bubble designed by Irene Hoffman, Radio Tower designed by Jon Anderson, NFC Phone designed by Andrew Forrester, Comment designed by Icomatic, Iphone designed by Hedie Assadi Joulaee, Signal designed by Alex Fuller.


All other glyphs fall under Public Domain from the Noun Project.
urb0dqbf9zl91hi3f1mpaabsrvwnso3d

(original) View Deutsch translation
Text messaging is more accessible than ever and can be a powerful tool in direct community organizing.



Text messaging can have a huge impact on movements by enabling always-ready access to information

Is Text Messaging Right for Your Work?

Short Message Service (SMS) can be an effective method for communicating and interacting with a relatively large audience of supporters in a direct and engaging way. Despite their reputation for being exclusively the domain of large-scale fundraising – or even Stupid, Pointless, and Annoying Messages (SPAM) – mass text messaging services have great potential to be used in grassroots community organizing in a way that can greatly benefit your mission (and your community) in the long run.

Text messaging technology is old, simple, and cheap enough for it to have become by far the most widely adopted form of electronic communication, even in rural regions without internet connectivity. Even where coverage is too spotty for a phone call, a text message will always come through as soon as coverage becomes available. Because it requires only the most basic infrastructure, SMS is often the tool of choice for low-capacity and community-organized projects such as citizen reporting and journalism, connecting people with doctors and educators, allowing lending and payments over long distances, and providing farmers with agricultural price updates.

Just a few use-cases:

     Harassment reporting and map

     FrontlineSMS Projects: Legal advice, mobile payments, education

     Mobile Clinic communications

     Hurricane Sandy Relief: Occupy SMS connects aid with those in need

     Text Messaging boosts farmer incomes in India



Why Text Messaging Is More Powerful Than You May Think

Text messages are great for communicating with people on a closer and more informal level than is possible through e-mail or even a phone call, and it is far easier to actually engage your audience. Unlike most other forms of communication, text messaging is:
  1. Intimate/Direct

Unlike e-mail, where many people delete far more messages than they read, most people still read every text message they receive and keep the ones they need for later reference. Specifying distinct command words that your SMS service will recognize also makes it simple for recipients to reply as soon they receive a message (or later) if they are interested.

  1. Immediate

At a maximum of 160 characters per message, messages are small enough to be received a few seconds after they are sent.

  1. Always on, Everywhere

People who have a cell phone often carry it with them at all times, meaning they can be out and moving and still receive, read, and even respond to your message.

  1. Accessible

This applies both to the users/community members/constituents who subscribe to your messages, and to the experience of you and your organization. In the United States, 91% of adults carry a cell phone capable of text messaging. On top of that, it is cost effective to both send and receive text messages.




All services can be set up to use rule-based logic, where it checks to see if conditions are true or false, then determine an action based on that.

Text Messaging Services — The ‘Brains’ Behind the Operation

Clearly it’s not possible to text message every one of your contacts individually, let alone read and process all of the responses you receive, and group messages pose obvious privacy issues and require trust that no member is going to spam the rest of the participants (because you gave them their phone numbers).

So, what can you do, then?

There are countless tools that fall under the category of ‘SMS Services’. (Short Message Service Service — like ATM Machine, or PIN Number— is kind of redundant.) Each tool has the same set of core functions:

  • Send/receive messages
  • Manage contacts and groups of contacts
  • Set up rules for how the service reacts to keywords and messages

The main differences between tools are that they vary heavily in:

  • What is required to run it,
  • Where it actually runs (both the service’s ‘thinking’—which can be a smartphone, a personal computer, or ‘cloud’ server— and its texting ability—which can be any phone [with cell service], a GSM modem, or ‘cloud’ server),
  • Cost of messages and the service itself,
  • Set-up (time and energy), and
  • Scale.

While we won’t be addressing any specific tools here, at the end of this post we’ve included the set of tools we have tested and used in projects.



Use Responsibly

While SMS is possibly the most effective way to reach out to people you are trying to support through your work, if used irresponsibly —which is easy to do without meaning to— you risk alienating your community and supporters (making them former supporters) and can breach into the realm of becoming illegal SPAM. We want to help you avoid doing that and also make sure your supporters feel comfortable participating by maintaining the following:
  1. Consent

In order to send multiple messages to a person, you must earn their consent to do so. If you have a list of participants for one of your events and their phone numbers, you are allowed to send out a blanket text message offering instructions TO consent if they choose. If they do not respond, you cannot send them any additional text messages. After consent is earned, it’s always good practice to respond to their consent with clear instructions to withdraw their consent at any time. This way they won’t feel trapped!

  1. Content, Tone, and Frequency

Content: It shouldn’t come as a surprise, but people who consent to receive a particular type of information (example: upcoming events) usually only want to receive that type of information. Messages should be as brief as possible to address the major topic of your message. Don’t make them read a whole paragraph! If you are communicating several types of information, you should also provide ways for your audience to opt in to each type.

Tone: When you’re talking to humans about human things, it’s perfectly appropriate to talk like a human. If you want to ask people if they are planning on attending an upcoming event, ask them like you would normally, but ask for specific responses to communicate ‘yes’, ’no’, or ‘maybe’ so your service can read it and make it useful for you. People feel more comfortable responding to a message when they feel like it comes from a community member rather than a bank!

Frequency: Messages should be consistently spaced and as infrequent as possible to communicate your goals. An even better practice would be to provide a way for your audience to change options for how often they receive your messages, so they know when to expect them.

  1. Privacy

There are two reasons for maintaining the privacy of your contacts: 1) To protect them by allowing them to respond (relatively) anonymously, and 2) So they do not feel that if they DO opt in, they are going to receive messages from third parties or other contacts.

In some cases, being found to be associated with your cause may put supporters at risk — for example: if your community consists of undocumented workers, you MAY not want their identities known. Additionally, participant-to-participant communication might actually be a legitimate short-term use, if personal information about participants is concealed by your service.

Getting Started

Questions to consider when choosing a service:
  • Who is my audience? How large?
  • How do I collect contact information from participants?
  • What do I need the service to do?
  • What do different services require or cost?
  • How do I maintain the privacy of participants?
  • Do I need to be able to change the service in real-time?

Here is my rough guide to help decide which service might be appropriate for your specific use [PDF]

Resources

Below are the tools I have tried, and my assessments of many of them here [PDF]

For further reading check out Tactical Tech’s Mobiles-in-a-Box: Tools and Tactics for Mobile Advocacy


Creative Commons Attributions: Arrows designed by Tobias Klepp, Share designed by Anand A Nair, Protest designed by Gilad Fried, Cell Phone designed by Alex Hartmann, Cloud Settings designed by Agus Purwanto, Laptop designed by Olivier Guin, Light Bulb designed by Ema Dimitrova, Settings designed by Joe Mortell, Tips designed by Lemon Liu, Thought Bubble designed by Irene Hoffman, Radio Tower designed by Jon Anderson, NFC Phone designed by Andrew Forrester, Comment designed by Icomatic, Iphone designed by Hedie Assadi Joulaee, Signal designed by Alex Fuller.


All other glyphs fall under Public Domain from the Noun Project.



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